Contact Horsemen: Who to Reach for Orders, Refunds, and Pages
Call +1 (302) 200-3480 for orders, tracking, changes, or refunds; that number reaches the BuyGoods order desk, not Gethorsemen directly. Email [email protected] for site content, typos, privacy, or press, answered Mon-Fri, 9am-5pm ET. Have your order ID ready for any order question. Response times for email are not published.
Who Handles What at Horsemen?
One number for orders and refunds. One email for the website itself.
| If your question is about... | Contact this way |
|---|---|
| An order, tracking, a change, or a refund | Call +1 (302) 200-3480 — the BuyGoods order desk: orders, tracking, changes and refunds |
| A page, a typo, privacy, or press | Email [email protected] — pages, typos, privacy and press, Mon-Fri 9:00am-5:00pm ET |
| Returning a bottle by mail | Mail it to 425 Park Avenue, Floor 9, New York, NY 10022, USA — see our refund policy for what to include |
| A general company question | Write to our office at 1585 Broadway, Floor 19, New York, NY 10036, USA, or use the email above |
These two contacts do different jobs, and mixing them up slows your answer down. The phone number reaches BuyGoods, the order desk that actually processes Horsemen purchases, shipments, and refunds. The email address reaches Gethorsemen's own website team, the people who write and fix this site, not the people who can look up your order. If you email the website about a refund, expect to be pointed back to the phone number above.
We keep these two contacts separate on purpose instead of routing everything through one inbox. An order desk needs access to payment and shipping systems that a website editorial team simply does not have, and a website team needs to focus on keeping page content accurate rather than managing live order tickets. Splitting the two means each question reaches someone who can actually act on it, instead of sitting in a queue waiting to be forwarded to the right place.
What Are the Exact Phone and Email Details?
Phone: +1 (302) 200-3480
This is the BuyGoods order desk: orders, tracking, changes and refunds. BuyGoods is the payment and order processor Horsemen sells through, and its order desk is the fastest way to reach a real person about a purchase you already made. Call this number if you need to: track a shipment, change or cancel a pending order, ask about a charge, or start a refund.
Email: [email protected]
This inbox is read by Gethorsemen's website team, Mon-Fri 9:00am-5:00pm ET. Use it for questions about this site's content, to flag a typo or an outdated fact, to ask a privacy question, or for press inquiries. It is not monitored for order lookups, so an order question sent here will likely just be redirected to the phone number above.
"ET" means Eastern Time, the US time zone that covers New York, where both mailing addresses on this page sit. If you write in from another US time zone or from outside the country, plan around that window rather than your own local hours when you expect a reply.
What Are Horsemen's Mailing Addresses?
| Address | What it is for |
|---|---|
| 1585 Broadway, Floor 19, New York, NY 10036, USA | Gethorsemen's company office. General correspondence, not returns. |
| 425 Park Avenue, Floor 9, New York, NY 10022, USA | The returns address for mailing back a bottle. See our refund policy page for the exact steps before you ship anything. |
These two addresses are different on purpose. Do not mail a returned bottle to the company office; it needs to go to the returns address instead, and the return package should include your full name, email, and order ID. Buyer pays return shipping. Use a tracked service. See our refund policy page for the complete return process.
Ships from the US unless the sales page says otherwise. Tracking arrives in the order email. We do not publish a separate international mailing address, since Horsemen sells to buyers in the United States through this listing. If you ordered from outside the US, the phone number on this page is still the right first call, since only the order desk can see how your specific order was shipped.
What Should You Have Ready Before You Reach Out?
Whichever contact you use, these details get you an answer faster.
- Your order ID, from the confirmation email BuyGoods sent when you checked out.
- The email address you used to place the order.
- Your name exactly as it was entered at checkout.
- The pack size you ordered, such as 1, 3, or 60-day supply equivalents.
- A short, specific description of the issue: late shipment, wrong item, or refund request.
How Fast Will You Hear Back?
We do not publish a guaranteed response time for either contact, because neither is fully within Gethorsemen's control to promise. The order desk is run by BuyGoods, a third-party processor, and call and email volume varies day to day. What we can tell you: the phone line is meant for live, same-call help during business hours, while the website email is read in batches, Mon-Fri 9:00am-5:00pm ET, and may take more than one business day to answer depending on volume.
If your question is urgent, meaning a stalled shipment or a payment issue, call the order desk first rather than emailing the website team, since only the order desk can see your transaction.
Which Contact Fits Your Specific Situation?
| Common situation | Who to contact | What to expect |
|---|---|---|
| My order hasn't arrived yet | Phone: +1 (302) 200-3480 | The order desk can look up tracking tied to your order ID. |
| I want to change my pack size before it ships | Phone: +1 (302) 200-3480 | Changes can only be made before an order has shipped, so call as soon as possible. |
| I want a refund | Phone: +1 (302) 200-3480 | Ask about the 60-day guarantee; see our refund policy page for the full steps. |
| I found a typo or outdated fact on this site | Email: [email protected] | The website team reviews and corrects confirmed errors, updating the page's date. |
| I'm a journalist with a press question | Email: [email protected] | Marked press inquiries go to the website team, not the order desk. |
What Contact Options Does Horsemen Not Offer?
A few contact options some sites offer are not part of how Horsemen operates today. We list them here so you do not go looking for something that is not available.
- A live chat window on this website.
- A dedicated social media support account for order questions.
- A phone line answered directly by the Horsemen Editorial Desk, rather than the order desk.
- Same-day guaranteed email replies outside the posted 9am-5pm ET window.
If you are searching for a chat bubble or a support handle on social media and cannot find one, that is expected. The phone number and email address on this page are the only contact channels we can confirm.
What Are the Steps to Get Your Question Answered?
1. Decide what kind of question this is
Order, shipping, or refund? Use the phone number. Website content, privacy, or press? Use the email address.
2. Gather your order ID and checkout email
Have both ready before you call or write. This is the fastest way BuyGoods or the website team can find your record.
3. Call or email using the right contact
Phone: +1 (302) 200-3480. Email: [email protected], Mon-Fri 9:00am-5:00pm ET.
4. For a mailed return, use the returns address, not the office
Ship to 425 Park Avenue, Floor 9, New York, NY 10022, USA with your full name, email, and order ID inside the package. Buyer pays return shipping. Use a tracked service.
Contact: common questions
What is the fastest way to reach Horsemen about an order?
Call +1 (302) 200-3480, the BuyGoods order desk: orders, tracking, changes and refunds. Phone is faster than email for anything tied to an existing order.
What is the Horsemen email address for?
[email protected] is for the website itself: page content, typos, privacy questions, and press, answered Mon-Fri 9:00am-5:00pm ET. It is not the fastest way to reach anyone about an order.
Is the phone number Horsemen itself, or a processor?
The +1 (302) 200-3480 line reaches BuyGoods, the order processor Horsemen sells through, not Gethorsemen directly. BuyGoods handles orders, tracking, changes, and refunds.
Where do I mail a Horsemen return?
425 Park Avenue, Floor 9, New York, NY 10022, USA. Include your full name, email, and order ID inside the package, and use a tracked shipping service since you pay return shipping.
Where is Horsemen's company office?
1585 Broadway, Floor 19, New York, NY 10036, USA. This is the general company address, separate from the returns address above.
How long does it take to get a reply by email?
Not published. The website team reads email Mon-Fri, 9am-5pm ET, and response time depends on volume.
What should I have ready before I contact Horsemen?
Your order ID, the email used at checkout, your name as entered, and a short description of the issue. This applies whether you call or email.
Can I cancel an order by emailing the website team?
No. Order changes and cancellations go through the order desk by phone, not the website email address.
Keep reading
Horsemen's refund policy, step by step
The full return process, what to include in the package, and how long a refund takes to land.
Read →Horsemen's 60-day guarantee, explained
What the guarantee covers, and how it connects to the same order desk listed here.
Read →About the Horsemen Official Website
Who publishes this site, how we check facts, and how we correct mistakes.
Read →Order Horsemen from the authorized retailer
60 capsules per bottle, a 30-day supply at the label serving. Pack prices show on the secure listing before you pay, and every pack carries the same money-back guarantee. Questions first? Call +1 (302) 200-3480.