Horsemen Shipping: Where It Ships From and How Tracking Works
Horsemen ships from the US unless the sales page states otherwise. A tracking link arrives by email once your order leaves the warehouse. Exact shipping speed and cost are not published on this page; both show at checkout, tied to the pack you choose and the address you enter.
Where Does Horsemen Ship From?
A US warehouse is the default start point for a Horsemen order.
Ships from the US unless the sales page says otherwise. Tracking arrives in the order email. That single line from the order process covers the two questions most shoppers ask first: where does the package start its trip, and how do I know it is on the way? A US warehouse start point is the default; if a specific order ships from somewhere else, the checkout page for that order will say so at the time you buy, not here in advance.
Once your order ships, a confirmation and a tracking link land in the email address you used at checkout. That email is the single source of truth for your package's status, more current than any estimate on this page. Keep it, since the order desk uses the order ID from that email to look up your shipment if you need to call.
International shipping is not addressed on this page, since we have not seen published terms for it. If you are ordering from outside the US, call the order desk before you check out to confirm whether your address can be served and what that shipment would look like.
How Fast Does Horsemen Ship, and What Does Shipping Cost?
Neither the exact shipping speed nor the shipping cost is published on this page, and we will not guess at either one. Both depend on the pack you order, the shipping method offered at that moment, and the address you enter, so they show on the checkout page itself, before you finish paying.
That is not unusual for a product sold through a marketplace checkout rather than a retailer's own warehouse system: the shipping options and their cost are calculated live at checkout, and can change over time. For what each pack contains, see our pricing page; for the packs themselves, see below.
A number we typed on this page could be outdated by the time you read it. The checkout page calculates shipping in real time, which is the only place that estimate is guaranteed to reflect what will actually happen with your order.
What Should Arrive in Your Shipment?
Every order should arrive with the bottle count you paid for: 1 bottle for the 1-bottle pack, 3 bottles for the 3-bottle pack, and 6 bottles for the 6-bottle pack. Each bottle holds 60 capsules, a 30-day supply at the label serving of 2 capsules a day. Count what arrived against your order confirmation as soon as you open the box.
A packing slip or invoice may or may not be included inside the box; we have not seen a published statement either way. Your email confirmation is the reliable record of exactly what you ordered and what you paid, regardless of what paperwork does or does not ship inside the box itself.
If the bottle count does not match your order, or the wrong pack arrived, that is a shipping error to raise with the order desk at +1 (302) 200-3480, using your order ID and a note of what actually arrived.
How Do You Track a Horsemen Order?
1. Place your order
Choose a pack and complete checkout. A confirmation email arrives right away with your order ID.
2. Wait for the shipping confirmation email
A second email arrives once your order leaves the warehouse. This is the one that carries your tracking link.
3. Click the tracking link
The link opens the carrier's own tracking page, showing the package's current location and its expected delivery window.
4. Check back if status doesn't update for several days
Tracking can sit at one status for a stretch during transit; that alone is not a problem. If it stalls for an unusually long time, call the order desk at +1 (302) 200-3480 with your order ID.
What Should You Do If Your Package Is Late?
First, check the tracking link from your shipping confirmation email for the carrier's current status. If tracking shows no movement for several days, or the delivery window has clearly passed, call the order desk at +1 (302) 200-3480 with your order ID ready. The order desk handles tracking questions, not the general site email.
- Have your order ID ready before you call; it is in your confirmation email.
- Check the tracking link first. It often explains a delay the carrier is already showing.
- Call +1 (302) 200-3480 if tracking has not moved in several days or the window has passed.
What Should You Do If Your Package Arrives Damaged?
A damaged box or a broken safety seal is worth documenting before you do anything else. The label's own boxed warning states: "Do not use if safety seal is damaged or missing." That instruction covers the bottle's own seal, and the same caution applies to a shipping box that arrives crushed or opened.
Shipping damage and a manufacturing defect are two different problems, but the first step is the same either way: stop, document what you see, and let the order desk sort out which one applies. Do not guess and take the product anyway if the seal looks compromised.
1. Take photos before you open anything further
Photograph the outer box, the shipping label, and the bottle itself, including any damaged seal, before you move the product.
2. Do not use a bottle with a broken or missing safety seal
The label instructs against this directly. Set the bottle aside instead of taking a capsule from it.
3. Call the order desk with your order ID and photos ready
Reach the order desk at +1 (302) 200-3480 and describe the damage. Have your photos and order ID on hand, since the desk will likely ask for both.
4. Ask about a replacement or a refund
The guarantee terms printed on the checkout listing cover this situation; see our guarantee page for the claim steps and timing.
What Do You Do in Each Shipping Situation?
| Situation | What to check first | Who to contact |
|---|---|---|
| Order just placed | Confirmation email with your order ID | No action needed yet |
| Order shipped | Shipping email with a tracking link | No action needed yet |
| Tracking not moving | The carrier's status on the tracking link | Order desk, +1 (302) 200-3480 |
| Delivery window passed | Tracking link for an updated estimate | Order desk, +1 (302) 200-3480 |
| Package damaged or seal broken | Photos of the box and the bottle | Order desk, +1 (302) 200-3480 |
| Wrong item or missing bottles | Your order confirmation against what arrived | Order desk, +1 (302) 200-3480 |
Who Do You Contact About a Shipping Problem?
The order desk handles shipping, tracking, and delivery questions because it is the same team that processes orders and refunds: BuyGoods order desk: orders, tracking, changes and refunds. The general site email, [email protected], is staffed Mon-Fri 9:00am-5:00pm ET and covers site content, not live order status, so a shipping question reaches an answer faster by phone.
For what happens after a return ships back, including timing, see our refund policy page. For the guarantee window itself, see our guarantee page.
Keep in mind the order desk is a phone line, not a live chat or a same-day-guaranteed callback service. Calling with your order ID ready, rather than emailing and waiting, is the fastest way we know of to get a shipping question answered.
Shipping: common questions
Where does Horsemen ship from?
Ships from the US unless the sales page says otherwise. Tracking arrives in the order email. If a specific order ships from a different location, the checkout page will say so at the time you order.
How long does Horsemen take to ship?
Shipping speed is not published on this page. It shows on the checkout page for the pack and address you choose, and reviewers most commonly report waiting 3 to 4 weeks total to judge the product, which includes shipping time.
How much does Horsemen shipping cost?
Shipping cost is not published here. It is calculated at checkout, based on the pack and shipping method available at that time.
How do I track my Horsemen order?
A shipping confirmation email with a tracking link arrives once your order leaves the warehouse. That link opens the carrier's own tracking page.
What do I do if my Horsemen package is late?
Check the tracking link first. If it shows no movement for several days or the delivery window has passed, call the order desk at +1 (302) 200-3480 with your order ID.
What do I do if my package arrives damaged?
Photograph the box and the bottle before opening further, do not use a bottle with a broken safety seal, and call the order desk at +1 (302) 200-3480 with your order ID and photos ready.
Does Horsemen ship internationally?
Not published on this page. Call the order desk before you order if you need to confirm shipping to an address outside the US.
Who do I contact about a shipping problem?
The order desk, +1 (302) 200-3480, handles shipping, tracking, and delivery questions. It is the same team that processes orders and refunds.
Keep reading
Does Horsemen Have a Money-Back Guarantee?
The seal, the printed terms, and the exact steps to claim a refund.
Read →Horsemen Refund Policy
The full return process: who to call, where to mail a return, and refund timing.
Read →Where to Buy Horsemen
The official listing versus marketplace resellers, and how to spot the real one.
Read →Order Horsemen from the authorized retailer
60 capsules per bottle, a 30-day supply at the label serving. Pack prices show on the secure listing before you pay, and every pack carries the same money-back guarantee. Questions first? Call +1 (302) 200-3480.