Horsemen Refund Policy: The Full Process in Plain Words
Call +1 (302) 200-3480 with your order ID to start a refund. If a return is required, mail your bottles to 425 Park Avenue, Floor 9, New York, NY 10022, USA with your full name, email, and order ID inside the box. Buyer pays return shipping. Use a tracked service. Refunds post 3-5 business days after the return is credited, then 5-10 days to show on the card.
What Is Horsemen's Refund Policy?
A phone call starts the process. A mailed return may follow, depending on the listing's terms.
This page lays out the Horsemen refund process step by step, in plain words, using only what we can confirm: the order desk's role, the return mailing address, what the seller asks you to include, and the general timing once a refund is approved. It does not repeat marketing language about the guarantee itself; for the seal and the reported window, see our guarantee page.
One thing this page will not do is invent terms that are not printed anywhere we could check. The exact written guarantee terms, including anything about opened bottles, live on the checkout listing you ordered from. We say so plainly below rather than guessing at wording to fill a gap.
Think of this page as a map of the process, not a copy of a contract. It tells you who to call, where a return goes, what to write on the paper you put in the box, and roughly how long each stage takes. It does not replace reading the specific terms on your own checkout listing before you buy.
Who Do You Contact to Start a Refund?
Call +1 (302) 200-3480 first. This is the BuyGoods order desk: orders, tracking, changes and refunds, and it is the only contact point set up to open a refund, look up your order, and tell you whether a return shipment is required for your case.
Have your order ID ready before you dial. It is on your original order confirmation email, and the order desk uses it to pull up your purchase, confirm your order date, and check whether your request falls inside the window the listing describes.
Do not start with [email protected]. That address is staffed Mon-Fri 9:00am-5:00pm ET and handles pages, typos, privacy and press, none of which is order lookup. Routing a refund request there just adds a delay while it gets forwarded to the right desk, if it gets forwarded at all.
Where Do You Mail a Horsemen Return?
If the order desk tells you a mailed return is required, send your bottles to this address:
425 Park Avenue, Floor 9, New York, NY 10022, USA
Include full name, email and order ID inside the box. Without these, the seller has no reliable way to match your return to your order once it arrives, which can slow down or stall your refund even after you have mailed everything back correctly.
A simple note on paper works: your full name, the email address you used to order, and your order ID, all written clearly and placed inside the box with the bottles.
Double-check this address against your own order confirmation or anything the order desk tells you directly before you ship. A mailing address printed on a page like this one is our best confirmed information, but the order desk on the phone is always the more current source if the two ever disagree.
Who Pays for Return Shipping?
Buyer pays return shipping. Use a tracked service. Budget for this cost yourself; it is not deducted from or added to your refund automatically, and it is not reimbursed separately.
- Use a shipping method that includes tracking, not a plain drop-in-the-mailbox letter.
- Keep the tracking number until your refund is confirmed.
- Package bottles securely so they arrive intact; a crushed box can raise questions the plain mailing address alone does not answer.
- Keep a copy of the receipt for what you paid to ship the return, in case you need to reference it later.
How Long Does a Horsemen Refund Take to Post?
Once your return is received and credited, 3-5 business days after the return is credited, then 5-10 days to show on the card. That is two separate clocks: one for the seller to process your return, and a second, separate one for your own bank or card issuer to post the credit to your statement.
| Step | Who acts | Typical timing |
|---|---|---|
| You call the order desk | You | Same day |
| You mail your return (if required) | You | Depends on your shipping method |
| Seller receives and credits the return | Seller | 3-5 business days after receipt |
| Bank posts the refund | Your bank or card issuer | 5-10 days after the seller credits it |
Are Opened Bottles Covered by the Refund?
We do not have a confirmed answer on whether an opened bottle is covered the same way as an unopened one. Some sellers in this category cover opened bottles under a satisfaction guarantee; others limit refunds to unopened stock. Rather than guess which applies here, we will tell you plainly: the exact terms for opened bottles print on the checkout listing you ordered from, and that listing is the only source we treat as reliable for this detail.
The practical move is to ask the order desk directly when you call +1 (302) 200-3480: tell them whether your bottles are opened or unopened, and let them confirm how that affects your specific refund before you mail anything back.
This is also why we recommend calling before you mail anything, rather than mailing bottles back first and hoping the terms work in your favor. A five-minute call settles a question that guessing cannot, and it avoids the cost of shipping a return that turns out not to be eligible.
What Are the Exact Steps to Return Horsemen?
The same five steps every time, in order.
1. Call the order desk
Reach +1 (302) 200-3480 and say you want to return your order for a refund.
2. Give your order ID and ask about opened bottles
Confirm whether a return shipment is required, and ask specifically how the terms treat opened versus unopened bottles.
3. Mail your return, if required
Send bottles to 425 Park Avenue, Floor 9, New York, NY 10022, USA, with full name, email and order ID written inside the box.
4. Ship with tracking
Buyer pays return shipping. Use a tracked service.
5. Wait for the credit, then the bank posting
3-5 business days after the return is credited, then 5-10 days to show on the card.
Who Actually Processes a Horsemen Refund?
Gethorsemen is an authorized retailer of Horsemen, not the manufacturer (the bottle is branded Vitalifes). That is worth repeating on a refund page specifically: the seller processing your refund is the checkout system behind the order desk, BuyGoods order desk: orders, tracking, changes and refunds, not a separate customer service team run by this website. Questions about wording on this page, or a typo you noticed, go to [email protected] instead; questions about an actual order or refund go to +1 (302) 200-3480.
That split exists for a good reason: the order desk runs on the payment processor's own systems, with your real order and payment record in front of it, while the site email is answered by people who maintain the pages you are reading now. Sending a refund request to the wrong inbox does not put you in danger, it just slows you down.
For the guarantee seal and the reported claim window, see our guarantee page. For shipping timing on a new order, see our shipping page.
Refund Policy: common questions
How do I get a refund for Horsemen?
Call +1 (302) 200-3480 with your order ID. The order desk will confirm whether a mailed return is required and walk you through the rest of the process.
Where do I mail a Horsemen return?
425 Park Avenue, Floor 9, New York, NY 10022, USA. Include full name, email and order ID inside the box so the seller can match it to your order.
Do I have to pay for return shipping?
Yes. Buyer pays return shipping. Use a tracked service. This cost is not deducted from or reimbursed as part of your refund.
How long does a Horsemen refund take?
3-5 business days after the return is credited, then 5-10 days to show on the card, once your return is received and credited.
Are opened bottles eligible for a refund?
We cannot confirm this from a printed source. The checkout listing's terms decide it, so ask the order desk directly and confirm before you mail anything back.
What should I write on the paper I put in my return box?
Your full name, the email address you used to order, and your order ID, written clearly and placed inside the box with the bottles.
Can I email instead of calling to start a refund?
The general site email, [email protected], does not process orders or refunds. Calling +1 (302) 200-3480 is the direct path to the order desk that handles this.
Does the refund policy differ by pack size?
No. The process, the return address, and the timing apply the same way whether you ordered 1, 3, or 6 bottles.
Keep reading
Does Horsemen Have a Money-Back Guarantee?
The seal, the reported 60-day window, and a condensed claim guide.
Read →Horsemen Shipping
Where new orders ship from, tracking, and what to do about a damaged package.
Read →How Much Does Horsemen Cost?
Pack sizes and why 3 bottles fits a first try inside the guarantee window.
Read →Order Horsemen from the authorized retailer
60 capsules per bottle, a 30-day supply at the label serving. Pack prices show on the secure listing before you pay, and every pack carries the same money-back guarantee. Questions first? Call +1 (302) 200-3480.
